Systems Administrator

We are looking for a Systems Administrator to join our IT Operations team at Submittable. This role is the technical backbone of the Submittable employee experience — owning the tools, systems, and support that keep our team running. You will be the go-to resource for day-to-day IT support, endpoint device lifecycle, and the onboarding and offboarding process, ensuring every Submittable employee has what they need to do their best work from day one.

This is a full-time hybrid position in Missoula, MT, and reports to the IT Operations Manager.

How You’ll Make an Impact

Key technician for day-to-day IT support of Submittable employees including on-site and remote support
Manage IT Endpoint inventory including computers, monitors, input devices (mice/keyboards/trackpads), printers and printing supplies, and headphones/AirPods.
Stakeholder in endpoint lifecycle process including procurement, lifecycle management, and retiring of endpoint devices and peripherals
Triage cybersecurity related endpoint issues
Perform onboarding duties for Submittable employees including equipment shipping, peripheral device procurement, endpoint device setup, and new hire orientation
Perform offboarding duties for Submittable including account and access revocation, equipment returns, and other required offboarding duties.
Provide support to Submittable users utilizing Jira ticketing system in order to track issues and collect data-driven metrics
Support Submittable meeting space technologies including Zoom/Google Meet Room hardware, displays, video bars, speakers, and microphones.
Build and deploy IT approved operating systems, applications and software updates on endpoint devices utilizing device management systems such as Kandji and Microsoft Intune utilizing industry standard best practices for testing and validating packages prior to production deployment.
Initiate, coordinate, and enforce Submittable policies and procedures
The primary goal for this role should be to ensure Submittable employee technical needs are met
Work on IT related projects utilizing modern IT practices and principles.